Privacy policy

Privacy Policy

At Colchonia De México, we acknowledge that you expect privacy and security regarding information that personally identifies you and allows you to be contacted individually. We have adopted the following online privacy policy because we understand the need to protect the information that you may provide us on our websites.

What information do we collect?
We collect information from you only when you register on our site or respond to a survey. When placing an order or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or credit card information. However, you can visit our site anonymously.

How do we use your information?
Your information, whether public or private, will not be sold, exchanged, transferred, or provided to any other company for any reason without your consent, except for the express purpose of delivering the purchased product or service requested. We may use the information we collect from you in one of the following ways:
- Customize your experience.
- Improve our website.
- Enhance customer service.
- Process transactions.
- Administer a contest, promotion, survey, or other site feature.
- Send periodic emails.

The email address you provide for order processing may be used to send you information and updates related to your order, in addition to receiving occasional company news, updates, product or service information, etc. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days to issue future refunds.

Do we disclose any information to third parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies, which you should read for your own protection. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

ADA Compliance
In accordance with the Americans with Disabilities Act (ADA), Colchonia De México is committed to making our services accessible to everyone. If you are using a screen reader and are having difficulty using this website, please call +52-755-108-1787 or email hola@colchonia.com.mx for assistance.

Website Accessibility
Colchonia De México is committed to ensuring that our website is accessible to all. If you have any questions or suggestions regarding the accessibility of this site, please contact us by phone or email, as we are continually working to improve the experience for all our visitors. You can reach us Monday through Friday from 10:00 a.m. to 5:00 p.m. at +527551081787 or hola@colchonia.com.mx

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our privacy policy. By providing your personal information, you consent to our collection and use of it.

Business Transfers
If Colchonia, or substantially all of its assets were acquired, or in the unlikely event that Colchonia De México goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Colchonia De México may continue to use your personal information as set forth in this policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

For more information, email hola@colchonia.com.mx